To Find Your Schedule On this Site
To find the schedule for your area on this web site (if you are an Eskom customer):
- Type in your Suburb/town in the quick-search box or,
- Choose your Province/Metropolitan Area/Suburb/town via the drop-down boxes.
- If you cannot find your Suburb/Town, try to search for areas adjacent to your neighbourhood.
Many electricity networks do not coincide exactly with area boundaries. To overcome this, we have divided them into subsections A & B, East & West or North & South.
If you are an Eskom customer and cannot find your schedule:
- Please either log in to CS Online on the Eskom website www.eskom.co.za or,
- Call the Eskom Contact Centre on 0860037566 / 08600ESKOM to verify your schedule. You can use your Eskom Account or Meter Number to find your schedule.
- Download the MyEskom App which now provides the ability to search for an Eskom schedule using Eskom Account Number, Eskom Meter Number, Address or Geolocation, plus a number of other value added functions.
If you are not an Eskom customer, please contact your Municipality or Metro.
- The Municipality/Metro schedules are different to the Eskom schedules in design and detail.
- Eskom has established principles for the design of its schedules in order to ensure as much equity and consistency as possible.
- In many cases, Metros/Municipalities have agreed to work according to the same principles, but ultimately Eskom has no control over how the Municipalities/Metros determine their own schedules.
Understanding Eskom Load Shedding Stages
Load shedding will be used under emergency conditions for limited periods.
Four schedules have been developed based on the possibility of risk and to ensure that load shedding is applied in a fair and equitable manner:
- Stage 1 allows for up to 1000 MW of the national load to be shed.
- Stage 2 allows for up to 2000 MW of the national load to be shed.
- Stage 3 allows for up to 3000 MW of the national load to be shed.
- Stage 4 allows for up to 4000 MW of the national load to be shed.
Load shedding will be implemented in most instances in 2 hour blocks.
- However, in Eskom-supplied Johannesburg areas, blocks are 4 hours long. This is to coincide with City Power’s 4 hour schedule.
Each of the time periods has an additional 30 minutes added to allow for switching of networks in a way that will not damage the power system.
- Most customers (those in 2 hour blocks) may therefore be without electricity for up to 2.5 hours at a time, while customers in 4 hour blocks may be without electricity for up to 4.5 hours at a time.
Eskom will begin load shedding customers at the start of the period (for example from 06:00), and will have all scheduled customers switched off within the first half hour (that is, by 06:30)
At the end of the period, after the two / four hours (that is, by 08:00 or 10:00 as applicable), Eskom will start returning power to customers and should have them all back within half an hour (that is, by 08:30 or 10:30).
The frequency of load shedding increases as higher Stages are used
- Stage 1 requires the least amount of load shedding, 3 times over a four day period for two hours at a time, or 3 times over an eight day period for four hours at a time.
- Stage 2 will double the frequency of Stage 1, which means you will be scheduled for load shedding 6 times over a four day period for two hours at a time, or 6 times over an eight day period for four hours at a time Stage 3 will increase the frequency of Stage 2 by 50%, which means you will be scheduled for load shedding 9 times over a four day period for two hours at a time, or 9 times over an eight day period for four hours at a time.
- Stage 4 will double the frequency of Stage 2, which means you will be scheduled for load shedding 12 times over a four day period for two hours at a time, or 12 times over an eight day period for four hours at a time.
If more load needs to be shed than has been scheduled in Stages 1, 2, 3 and 4 then National Control will instruct additional, unscheduled load shedding. This means you may be shed outside of your scheduled times.
The actual stage in use at the time will be displayed on the main Eskom website and on the home page of the Load Shedding Website, as well as on the MyEskom App.